Q. Do you have a showroom?
Yes, we do! Our showroom is available by appointment and shows glassware, linen, and table options among other rental items.
Q. What are your office hours?
Our current hours are:
Monday: 9am – 5pm
Tuesday: 10am – 4pm
Wednesday: 10am – 4pm
Thursday: 10am – 4pm
Friday: 9am – 5pm
Saturday: 9am – 1pm
Q. Do you offer a photo booth?
Yes, we do! And it is not your standard photo booth. It offers the newest technology which includes a touchscreen mirror and verbal cues to create a fun atmosphere. See our Photobooth page (coming soon) for more details.
Q. When should I place my order?
We recommend placing your order as soon as possible to ensure the availability of equipment and linens for your event. Adjustments may be made up until 1 week prior.
Q. When do I make a payment?
We will send a text message the week of your event with links to Venmo, Zelle and Credit Card payment options so you can pay straight from your phone.
Q. How long do I keep the rentals?
Our prices are for a three-day period only. Additional time may be purchased and special arrangements may be made on a case-by-case basis.
Q. What type of payment do you accept?
We accept Venmo, Zelle, VISA, MC, DISCOVER, AMEX, cash, and check. Please note that all personal checks will be converted to an instant ACH payment when processed.
Q. What is your Delivery Policy?
Our fee includes placing your rented equipment within 25 feet of the delivery truck. If you need items carried long distances, up or downstairs, or across the terrain, you must inform us prior to delivery so that we can plan properly. If it is a busy weekend, we cannot guarantee our delivery team will have time to go beyond 25 feet. Please help us give you excellent service by keeping us in the loop!
Q. What do you charge for delivery?
We deliver anywhere in Orange County. Rates vary based on availability and distance so call with the exact address for fees.
Q. Are there any additional charges?
Addition Charges apply for after hours delivery, Holiday and/or Sunday delivery, multiple delivery attempts due to locked gates, etc., equipment that is not broken down or stacked for pickup.
Q. What happens if I damage or lose an item?
Charges are based on our cost, plus sales tax.
Q. Can I change my order?
Will Call Orders may be changed up to 72 hours prior to pick up. Delivery Orders may be changed up to 7 days prior to delivery. Changes made after these times are subject to availability and additional charges.
Q. What is your cancellation policy?
Once your order is loaded on the truck, there is a 100% charge for canceling. Orders are loaded 24 hours prior to delivery. Will Call orders may be canceled up to 24 hours prior to pick up.
Instructions for Use come standard with anything that required operation.