faqs

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Q. Do you have a showroom?

Yes we do! Our showroom is available by appointment and shows glassware, linen and table options among other rental items.

Q. What are your office hours?

Our office is available by phone from 9AM-5PM, Monday through Friday and 9AM-2PM on Saturday. We are closed Sunday.

Q. When should I place my order?

We recommend placing your order as soon as possible to ensure availability for equipment and linens for your event. Adjustments may be made up until 1 week prior.

Q. When do I make a payment?

We charge your method of payment 48 hours prior for a delivered order and 24 hours prior for a pick up order.

Q. How long do I keep the rentals?

Our prices are for a three-day period only. Additional time may be purchased and special arrangements may be made on a case-by-case basis.

Q. What type of payment do you accept?

We accept VISA, MC, DISCOVER, AMEX, cash and check. Please note that all personal checks will be converted to an instant ACH payment when processed.

Q. What is your Delivery Policy?

Our fee includes placing your rented equipment within 25 feet of the delivery truck. If you need items carried long distances, up or down stairs or across terrain you must inform us prior to delivery so that we can plan properly. If it is a busy weekend, we cannot guarantee our delivery team will have time to go beyond 25 feet. Please help us give you excellent service by keeping us in the loop!

Q. What do you charge for delivery?

As we expand our service area we encourage anyone to call our office for delivery. Rates vary based on availability and distance.

Q. Are there any additional charges?

Addition Charges apply for Holiday and/or Sunday delivery, multiple delivery attempts due to locked gates etc., equipment that is not broken down or stacked for pick up.

Q. What happens if I damage or lose an item?

Charges are based on our cost, plus sales tax.

Q. Can I change my order?

Will Call Orders may be changed up to 72 hours prior to pick up. Delivery Orders may be changed up to 7 days prior to delivery. Changes made after these times are subject to availability and additional charges.

Q. What is your cancellation policy?

Once your order is loaded on the truck, there is a 100% charge for canceling. Orders are loaded 24 hours prior to delivery. Will Call orders may be cancelled up to 24 hours prior to pick up.

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